Craig James

Review of Mercedes-Benz of Pompano a AN ...

I went to the parts department to order a part, "I...

I went to the parts department to order a part, "I ask can I order a part", the lady her name starts with the letter C, gave me the phone to speak to some in the back I guess, he ask "how may I help you", I gave him the part # of an ignition coil, he gave me the price and he ask "how many". The guys comes up to the front desk area, and saids to the lady "this is that part some guy just called about, I think it's an ignition coil" and walks away. The lady saids, "oh ok" . The lady continues to work on some paperwork, about 3 mins past, I ask came someone ring me up. The lady saids oh let me call the parts guy again to check. I said "Ms the part is right there, he just brought it out". She saids "why didn't you say something". I said "Ms he just told you that was the part". Finally another lady comes up and saids "oh I will take care of you sir" and rings me up. The staff seem nice, the place is nice and pretty but the parts department are not very interpersonal and are not very organized. Parts department doesn't seem to be well runned.