Review of China World Hotel

3 years ago

Dear Sirs

Dear Sirs
We arrived at the hotel after an 8 hour flight delay at 04:00 AM at the hotel. Instead of getting a good nights sleep during the hours left till day break we were awoken at 08:30 AM by the noise of power drills banging hammers and construction work. We called the front desk numerous times who promised to deal with the situation. At 10:00 AM we just gave up and lost our nights sleep.
we went to the front desk and met the duty manager - Bruce, who kindly changed our room to the top floor for some peace and quiet.
Regretfully, we were not credited for the first night's stay!
UPDATE
The hotel credited us for the stay! We are very pleased with this approach! Bruce was very helpful throughout our stay and made sure we were well taken care of!