When a technician stopped by to give us our estima...

When a technician stopped by to give us our estimate, I was pleased at the thoroughness of the cleaning that he said Coit would perform. I was less impressed with the actual cleaning.

Our technician was very nice, but between the estimator and himself there seemed to be a disconnect with how to clean things - S vs. W cleaning on the furniture especially.

We were very concerned with the basement walkout carpet as we wanted to make sure it dried quickly. (See pictures) The amount of water that was left in the carpet after cleaning seemed excessive. The dark areas on the front of each riser were soaked and the picture with the paper towel was when I stood on it for just a brief second. There was so much water on each step that it was squishy.

When we did return 4 days later, everything seemed dry. However overall, I'd give the experience a 3 1/2 stars.