Awful experience. When I moved the same things (2 ...

Awful experience. When I moved the same things (2 bedroom apartment, only 1 person living there) from Nashville to Memphis, the whole move took 6 hours including drive time (which is 3 hours). Imagine my surprise when moving 10 minutes down the road in Memphis takes 5 hours.
The movers were wholly ineffective. I packed everything neatly and had left access to the bigger items so they could be loaded first. When the movers began moving the boxes, only 1 person would move at a time. The other mover was down at the truck. The man moving the boxes took only 1 at a time--no dolly or anything.
When my mother went down to load items into HER car, she noticed the 2nd man talking to a girl in the parking lot. He continued to talk to this girl for about 10 minutes instead of moving anything, and then tried to act like they were related even though they'd clearly never met before.

1. Broke wheels off an empty filing cabinet. Said 1 wheel was in truck--haven't seen it since. A 3-wheeled filing cabinet is not very sturdy.
2. Late! Were told that they would call 15-30 minutes before scheduled arrival. No call. Showed up 15 minutes late.
3. One mover flirted with a girl in the parking lot even though there were boxes to be moved.
4. Office rep was not very kind and only apologized for the tardiness.
5. Movers were slow moving with no sense of urgency. In the past 3 moves I've had, movers were walking quickly, moving box to truck and then hustled back to the apartment to get another box. There was absolutely no hustle with these men. They milked the time.
6. When unloading, the men were so slow we just had them put all the boxes into one room (even though they were clearly marked) in an effort to save time.
7. A few wood tables and chairs were scratched in the move.
8. Men seemed to have no experience in taking apart the bed, which cost extra time. The men didn't even have power tools to take apart/rejoin the furniture. We offered ours, and they used ours.
9. Because of their slow speed, we opted to put a table back together on our own.

Movers should move quickly and efficiently. This was a horrible experience. I believe the men you get determine the quality of the move--these two men were just not good: not fast, not cooperative with each other, not smart (1 box at a time, no dolly).

A 2 bedroom apartment move should not take 5 hours. Both men SHOULD be working--not talking to girls in the parking lot, and not supervising where boxes go in the truck. Why am I paying 2 men to move when just 1 works? When I called the office, they made excuses and actually made up a story about something that did not happen. I will NEVER use BLM again, and I will make sure none of my friends do. The whole thing was a giant rip off. For the record, our 2 movers were L Less (who actually tried to move things) and R Shaw (who talked to the girl in the parking lot and didn't move much at all). Neither man's profile is on the website. Beware!