J. L

Review of MARRIOTT'S LINCOLNSHIRE HOTEL

Sad to say that overall our experience was very po...

Sad to say that overall our experience was very poor despite having high expectations.

I was a part of a wedding party that was scheduled to start at 3pm. The day before I called to request a earlier then their noon check-in and was told by the person on the phone that they can not guarantee that, I explained that I'm going to be IN a wedding there and it's schedule to start at 3pm and that I and my family would need that time to get ready. The person on the phone quite rudely said "Sir there are 3 weddings here tomorrow, I can't guarantee your room before noon", she then suggest I call early tomorrow to try to see if our room would be ready earlier. I did just that, I called at around 8:00, then around 9:00 then around 10:00. Every time I called I was given the same answer "we don't know when your room will be ready. I decided to show up at 11am in hopes of being able to check in to be able to start getting ready for the wedding, surprise surprise no luck, I was told our room would be put on "rush" to get us in as soon as possible. Literally less then 10 minutes to noon we were told our room was ready. Later that day while I was getting ready I found out the the best man... THE BEST MAN in the wedding was not able to check into his room because it wasn't ready till almost 1pm! What the heck happened to the guaranteed noon check-in???
At that time I could not comprehend why a place would book weddings in this manner if you can NOT accommodate for the setup and guests checking in to get ready! ... Well, I came to the conclusion at the end of the night when I saw people from god knows how many weddings running all over the place half drunk. This place basically crams as many people into the hotel in as little time possible turnaround to keep profits flowing in nonstop. Incredibly tacky and poor management decision! The following morning to add insult to injury, checked out at noon (I'm guessing someone was more than probably waiting for our room to start getting ready for a wedding), about 2 and a half hours later I called to tell them I forgot my phone charger and gave a description of exactly where I left it in our room. I was told they would check and got back to me telling me it could not be found... Really?!?!?! They offered to open a "case" for me to do futher checking. A day or two later I got an email that basically said too bad so sad.

I would definitely not recommend this Resort, felt more like a motel!