We were told that that an oil change would be adde...

We were told that that an oil change would be added with the repair of our heating system. The heating system was not repaired and the oil change was not done. We will have to bring in our vehicle again to have the heating system repaired. We also desired a full vehicle detail and were surprised that 1) we were treated as though we couldn't afford it and were told "it's really expensive", and 2) it wasn't added to our appointment as we had requested. We had been treated really well up until the past few months. We are not asking for VIP treatment, but we would like to have appointments honored and valued as our time is valuable. We went without our main family vehicle for a day and a half without a loaner car and we didn't get anything close to what we asked and paid for. It was essentially a wasted day and a half. We understand there are numerous things going on at your facility, but we have felt as though "making an appointment" is just as good as walking in and that our time was not valued.