Ed Askvig Review of Fredy Kia
I got a call from Claudia to come in to look at ne...
I got a call from Claudia to come in to look at new vehicles to buy and when I got there the sales person said she was not in. So Mr. Garrett had another newbie sales person show us vehicles that did not know much about the vehicles and or how to read the window stickers for engine sizes. Of course I did it myself and we figured out which vehicle we wanted. As we did the paper work the newbie asked Garrett about Claudia in a whisper and Garrett made sure to mention she had been let go and no longer worked there. Odd because she had talked to me an hour before we came to the dealership. Today I got a call from Fredy Kia and it was Claudia so she does still work there. She was nice and did not say anything bad about her co-workers but she did thank me for buying from Fredy Kia. I think she should get the whole commission due to the salesmen we dealt with lied about her not working there. The salesman was just trying to get the commission and lied about her not working there any longer. So I am wondering how many lies he told us as well. If a salesman will lie about a co-worker, I would guess he will lie to make a sale. Garrett had the newbie salesman redo my profile that same night so I would guess they did that so she did not see they had sold a vehicle to me and not have to share the commission with her. Overall I will be looking at the service after the sale and Mr Garrett had said for us to come back in to refinance in four months because he can get us a lower rate at that time. So did he lie about that as well. He said it would be no problem to get a lower rate if we come back in four months and he knows how to get it done for us. He has a 100% success at getting everyone refinanced with nothing more down. All I can say is I wish the salesman and the dealerships should get fined or sued for the lies that they tell. Laws need to be changed to cover lies from a sales person to protect a customer and their co-workers as well. Most salesmen think people are stupid and will not catch them in a lie and will make another lie up to cover the lies they have already told. This could be bad for business. I will be back in the dealership in four months to see Mr. Garrett and find out if he lied to us on the refinance option or if it was just a way to get us to buy right away. The dealership should stand behind anything the salesperson says to make sure they do not have a bunch of back stabbing lying cheating salespeople working for them. Mr. Garrett also said he would have our windows tinted and we could pick out the shade of window tint with it all done for free at the dealership but they did not do it the next day like he said when they cleaned our vehicle for delivery because it was not written on the paperwork so as for lies we have came across a few already. They set up my wife's phone in the vehicle like he said he would but the salesperson said it had a GPS in our vehicle as well and there is no GPS just a back up camera. Not happy with the overall sales from our purchase. DO we like the vehicle? Yes we do. Do we think Fredy Kia should re-evaluate their sales department to make it a better customer buying experience? Yes we do. Do we feel we have gotten ripped off by some lies and misinformation by the dealership? Yes we do. Do we feel it will help to complain? No we think the dealership and its management will care less about the issues we have and will not try to make anything correct since they have already made the sale.

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