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Absolutely disgusted with this business. We went t...

Absolutely disgusted with this business. We went to Acura and worked with Dave Andre and his manager mike hultberg. My husband is a mechanic (and was a car salesman for 5 years) so we did our BEST to make sure we were getting a good car for the right price. When we went to look at the 2006 Honda Odyssey they had only just gotten it in and it hadn't been through inspection yet. We test drove it and my husband pointed out the obvious problems (alignment was off routers were warped ect.) The agreement then was that they would take the car in for the FULL inspection and let us know ANYTHING/EVERYTHING that was wrong with it and from there we would either lower the price based on my husband doing the work himself or having the dealership do it. They came back and told us what needed to be replaced (nothing serious and nothing that we didn't already know about) so we decided to have the dealership do the work. When we went to pick up the car we stood in the parking lot for an hour inspecting the car to the best of our abilities. My husband asked if he could do his own full inspection of the car but was denied (that is when we should have run) Dave assured us he had paid the mechanics "$1300" for the inspection and they would have no reason to not fix or acknowledge anything wrong with the vehicle. Being that we've always thought of SB Acura as a reputable business and in the almost 10 years my husband has been working as a mechanic/salesman he never has/would think to send a customer in a half functioning car with out their knowledge, so we had no reason to believe they would do that. However when our check engine light came on a few days later, we didn't expect it to be anything serious. However, when my husband ran tests/did an inspection we found that all 6 spark plugs needed to be replaced along with the whole timing belt/water pump system!!! This is not a cheap fix, even for a mechanic that can do the work himself. After confronting Dave we have had received nothing but attitude, and he refuses to own up to the fact that these are things that should have been checked in that "$1300 inspection" that the Acura mechanics supposedly performed. If that timing belt had snapped while I was driving I could have created even more problems for our car costing us more than it already is. I am blown away that such a well known dealership would have such horrible service. Never again will we be returning for business and I assure you our experience will be shared with many whom I'm sure will feel the same.

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