This company forgot we existed. We booked alongsid...

This company forgot we existed. We booked alongside a work trip (as that was full) for 11 people with nuco. The work trip group had perks - 6 bottles of free red wine, croissants on the last morning, and an events section on the app which has bars with discounted entry and free alcohol. Also, they paid for the tourist tax. What did we get? Absolutely none of this.
We were left with a bill of nearly 200 euros when everyone else who paid less than us to book did not. We had no interaction with nuco during the trip.

Additionally, when booking the holiday a few months before going, we were told our transfers were in the afternoon. Therefore we booked evening flights to avoid them getting too expensive. The transfer times then changed to 3.30am, and then the actual transfer time was 1.30am, leaving 2 coaches full of people in Geneva Airport at 4.30am. Nothing was open, everyone was tired and people who booked evening flights paid extra to get an earlier one. On their terms and conditions they say they tell you the transfer times when you book - this is did not happen with us, hence a hefty fee to change flight. When requesting a later transfer, we were told they will not refund us, despite only telling us the actual time 2 weeks before we left.

Overall, they were the worst company I have ever booked with. Even getting the first transfer to the alps was difficult as the bus was late and the sign postage terrible. The place we stayed even had us strip the bed upon leaving? Not what you expect at the end of a holiday.

Would not recommend, there are many companies who offer the same service who will treat everyone who uses them equally. Would give 0 stars if possible.