The body shop is horrible. I took my CTS in for a...

The body shop is horrible. I took my CTS in for an accident that was covered by insurance. Every time I called I never had any one pickup the phone in the body shop. Several calls went unreturned before I received my car back. When I picked up my car I noticed that my car was two different colors. The manager (Craig I believe, he is a big guy wearing a suit and tie) agrees with me and get the technician that worked on my car. Craig leaves and leaves me with the technician. When I was in the shop I only saw two technicians and the other is the painter. The technician tells me he dont remember what he work on on my car. It was on the shop and being the only repair technician I find this hard to believe.
The technician takes me to the office where Ryan and Craig are in the body shop office. The technician requests a copy of the work and from Ryan. Ryan says the printer is not working and then emails me the work order. While in the office the phone rings and neither Ryan nor Craig answer the phone. I was emailed the paper work which was hard to decipher of the work done. When arriving home I noticed that when I opened my car door it rubbed on the lower rocker. I also noticed that the push pins holding my wheel liner were missing. A week later my wheel liner fell off my car. I called my insurance company and told them of the lack of service I received regarding the work. They reached out to the dealership and said I should call them back. I did and my phone messages were not returned.
Crestview, please dont tell me you are sorry when managers wont handle issues themselves and leave it to a technician who dont have the power to do anything. I will never return to the dealership again.