We were delighted to find a local fiber optics com...

We were delighted to find a local fiber optics company but unfortunately our experience with Lingo turned out to be an unmitigated disaster. We signed up for their VOIP phone service in addition to their internet. Sometime in the fall, we discovered that our phone only rang some of the time. People would call and not get through to us or our answering machine - there were no missed calls noted and we tried 2 different phone sets. A glitch can happen, we understand. Lingo customer service maintained that it was our fault, kept telling us to reboot the router and wasted 6 weeks pretending to be doing something to fix it. One customer service person told us that we'd need to tell anyone who might call us to contact their service provider in advance of calling us to make sure the call would go through. I am not making this up, I had her repeat her advice. The frosting on the sh!# cake came when we called to have our number released to our new provider and Lingo managed to waste another afternoon of our time demanding a bogus code of some sort - it was never provided and not needed. Then they told me that it would take 2 WEEKS for them to release our number. We are now looking at 2 more weeks with unreliable phone service. No one from Lingo has ever apologized. Ryan who claimed to be a supervisor was particularly unhelpful, his callous rudeness and vindictive holding of our number for 2 weeks is inexcusable. They are not ready for prime time over at Lingo. If I could have given no stars I would have. It has been an expensive nightmare.