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Review of Southampton Princess Hotel

Booked this hotel through jetblue vacations, to st...

Booked this hotel through jetblue vacations, to start of this trip jetblue flight delayed 5 hours. We arrived at this hotel at 3am just needed my room as I had already arranged meetings at 7am.

Myrna hill(front desk receptionist) was the most disgusting, uneducated, rude, disrespectful and unhelpful. She claimed that she could not have found our reservation, while I'm showing her my itinerary, she ignored me completely and said our reservation was at another hotel that I needed to take a taxi there. It is not my fault that between jetblue and this hotel there was a mix up. I told Myrna to call jetblue and sort this out, she blatantly said no and stated it loudly embarrassing us, making it seem as though we were not worthy to stay at this hotel and started dealing with other customers. At 315am in the morning my friend and I got on the phone with jetblue. While on the phone with jetblue they called the front desk, she ignored the phone ringing until my sister had to tell her to answer to phone. Jetblue confirmed that we were at the correct hotel and it was the stupid reception who clearly didn't know her job.

After asking to speak to a manager, she lied and said there is no manager till 10am next morning. I told her I had already paid for a hotel and all I needed was a room I didnt care if I had to pay again as it was by now its 4am. She denied even to check the availability of a room adamant on us just leaving this hotel .After fighting with this nasty receptionist someone from the back( green shirt) came out and said "check your email"
Of course now they found the reservation. After the whole ordeal, there was no apology and now at 440am after spending close to 2 hours at front desk.

Myrna hill left a bad taste for check in and check out.fairmont hotel needs to realize that she is the face of your hotel.

I was not gonna let that piece of garbage reception ruin my trip and we had a great time after that. I also met the manager the following day and I was told I would get a update which never came. Thankfully I ended up meeting the manager of the jasmin lounge and also the marketing director and they ended up apologizing on behalf of this heinous reception and made it better by a complementary meal.

At check out. Myrna hill again was there again with her disgusting and disrespectful attitude. Despite of her we had a great trip to Bermuda. She even rolled her eyes and muttered under her breath when I asked for a receipt and the email confirmation which was suppose to have sent since arrival and was never done.

I chose this hotel after reading reviews stating how good the customer service. Myrna hill made the complete opposite of that and would never reccomend this hotel. It's crazy how only one person can ruin a nice place and experience. Fairmont hotel needs to do something about her as soon as possible because they are losing alot of income and getting bad reputation.

Updated: this incompetent reception charged my card 1480 extra. I'm now fighting with staff to get it removed. What a horrible experience!