Eric was awesome! This was the best car service e...

Eric was awesome! This was the best car service experience ever. When I was describing the problem that I wanted to get fixed, Eric even went and got the head technician to make sure he was understanding the problem correctly. The BMW technician listened to the problem description and not only understood exactly what I was experiencing but even almost diagnosed the issue. Given that I had tried to get the same problem fixed several times before, I was really impressed and and thankful that Eric took the effort to really understand the problem and involved the right people at the right time.

There were other such examples throughout this service experience that reinforced my impression of Eric. He is polite, extremely customer oriented and takes pride in his work. I will certainly ask for Eric next time I need my car serviced.