There are not enough words to say how great of an ...

There are not enough words to say how great of an Advisor Sean Spicher is and a great asset to BMW. When I originally bought my car, there were some cosmetic things that needed to be fixed since day 1. Salesperson (Sal) was amazing just as every other time we worked with him. He made sure these issues were to be corrected. I was put in direct contact with advisor Moses Mahdi who has helped us previously and was always good. Well, he made me lose all hope in BMW. For months and months on end he strung me along saying that the parts are on order just taking longer due to covid. I am very patient and understanding so I trusted and believed that. He never once reached out to me, I always had to reach out to him and he never had an answer which was becoming frustrating. He just kept making broken promises. Don t promise anything If you re not going to follow through, simple as that. I ended up going in for an oil change and randomly got Sean Spicher as my advisor. I asked him while I was there if he can please check on the parts that I have been waiting for at least 6 months!!! Come to find out it wasn t taken care of properly and without Sean s help I would ve been just still waiting. Within two weeks, everything was taken care of from ordering parts to installation! Very impressed! Not sure why I was waiting months and months on end with another advisor when Sean has it taken care of in two weeks!! Sean has been nothing but super friendly, helpful and patient. He has restored my hope with BMW and will continue to only request him if possible. I hope his hard hard work and dedication doesn t go unnoticed!! Thank you so much Sean!!