Deceptive Sales!!!

Deceptive Sales!!!

Mr. Garff

I would like to inform you of the experience I had at your Clear Lake Dodge dealership in Texas on February 27th 2021.

I called the dealership inquiring about a couple of RAM 1500 trucks. I called ahead of time to confirm availability and price. I was told by sales staff on the phone the Internet sales price was the out the door price. I asked if there were any additional charges such as dealer add ons. I was informed there were not. I confirmed that the sale price was the same price even if I used Chrysler financing at 0% at 72 months. I asked more than once. I was told that it was. I inquire about 2 vehicles. I was asked when I could come in and told them in 45 minutes. I lived about 50 miles away. I did so.

I arrived and the sales consultant proceeded to tell me the stated Internet sale price depended on if I qualified for the rebates such as first responder, military etc. He did not mention any of the national rebates. After he discussed what I told him with his sales manager. I was
informed they would honor what was told to me on the phone. So about 45 minutes of my arrival, both vehicles had been sold. I was told an additional one I inquired about was also sold. They asked if I wanted another vehicle and I declined.

When I went out to get in my vehicle I noticed one of vehicles I inquired about was there. I called and spoke with a different sales manager by the name of Cindy. She confirmed it had not been sold. It was still there on the lot and keys were there. When I told her of the deal that was agreed upon. She said she could not honor that deal. If I chose to take advantage of the 0% for 72 finance rate. I would loose the $3000 in rebates.

Needless to say I left very frustrated and upset as I feel I was deceived. My apologies not knowing the name of the sales consultants. No card was given.