Picked up our travel tickets from here, weren t gi...

Picked up our travel tickets from here, weren t given all the information about using them. When they stopped working we went back to fix them, we were given a small bag to put them in to protect them and told to go somewhere else to fix the actual tickets.
The first person we saw went straight back to playing a game on his mobile once he deemed our interaction was done. I had to ask him if that was all because he didn t even say anything to send us on our way. Super rude and not helpful at all.