Tristy Usher

Review of AMP Security

EXTREMELY UPSET WITH AMP.

EXTREMELY UPSET WITH AMP.
I got this system back in may as a "sponsor home" thought I was getting the best deal ever! Russell was my sells rep we were thinking about getting security cameras for a while because of issues we were having with our neighbors we specifically asked him how the recordings work because we've been researching and other places only allow a certain amount of space or video's so we were just going to do our own camera's and monitor our selves but he said no it's like a DVR once it's full it'll start recording over the old ones that we wouldn't need to worry so we thought this was awesome! exactly what we were looking for. I knew something was up when I looked at where the tech Cameron placed the camera's instead of high where they should be he put on just 6 feet up from the ground into my siding and the other 2 low as well I specifically told him where to put them and he didn't then placed my doorbell camera 12 inches above my normal doorbell so it hardly records anything because it's to high to see anything important but then just 11 days into my service my camera's were no longer recording I found out due to an altercation in front of my home I went to pull the recording for court if I was going to need it and found out it hasn't been recording for a few days when I contacted customer service they said oh no you only get 3,000 clips a month...... I live on a busy street so the cars passing my house took up all 3,000 clips in less than 11 days since then I have tried working with the company to have them come out and move my camera's (they wont replace/repair the damage their techs make to your siding BTW) a new tech had to come out 2 different times because even though he knew exactly what we were doing he didn't have the correct equipment the last time he came he said I don't have a tall enough ladder and asked us to provide him one we ended up borrowing a tall ladder so he could move the camera's and never heard back I have now been trying to cancel my service for the last couple weeks and I keep getting told I'll hear back from so and so within the next 1-3 business days but yet here we are still nothing 15 days after! and to top it all off my "very secure" sensors keep falling off my doors and windows!