Cars were clean, staff was friendly and let me loo...

Cars were clean, staff was friendly and let me look without being pushy for a sale, good selection. However, I wanted to look at a specific car that advertised online. It's at a repair shop, and despite me asking about it on two occasions, they were unable to tell me what was wrong with the car or give me an ETA of when the car would be back. I'm not sure why they didn't call the shop to ask.