Booked in got a room Kings it was smelling horribl...

Booked in got a room Kings it was smelling horrible and the bed was hard, I went to reception they gave us another room queens room that smelled better but the bed was hard still, no pool was open for two day no life guard the lady told me there was only one life guard(terrible) it was a 4 star hotel was not good felt like being in a 3 star hotel not going back.