Angela Varnadore Review of Century West BMW
Brought my BMW here for service, which was still u...
Brought my BMW here for service, which was still under warranty. Since I bought the vehicle from a different dealership they insisted I purchase a $700 vehicle refresh to update the records. I called the dealership where I purchased the vehicle to inquire and the manager told me that BMW was essentially trying to scam me. I then spoke to the manager who told me the same thing, I would have to pay $700 so that the finance department would transfer my paperwork over to BMW. After some more discussion I brought up the electrical issues that i was experiencing with my vehicle. I was eventually told that my car is in fact under warranty for these issues and they were trying to get me to transfer the "maintenance plan" which covers oil changes, brakes, etc. We then went out to my car to take a look at the electrical issues, one of which is the drivers side mirror which either doesn't move down when put in reverse or moves down and gets stuck. She brushed me off and told me that on this model the drivers mirror doesn't move down, only the passenger. This is WRONG. I've seen it move a dozen times and my best friend has the exact same vehicle and hers also moves. I brought up how the automatic trunk gets stuck halfway sometimes and she showed me the feature that allows you to open the trunk at various heights. I pointed out that it was getting stuck without using that feature but she brushed me off. At this point I took my car and left. Because I'm a young woman by herself I felt like they were trying to take advantage of me for the first hour by agreeing to pay for a maintenance plan when I explicitly stated I needed warranty service. Once they realized I wouldn't pay, they didn't want to service my vehicle. My advice would be to go to another dealership where the employees actually care about the customer.

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