EXTREMELY DECEPTIVE, UNETHICAL, AND UNSAFE busines...

EXTREMELY DECEPTIVE, UNETHICAL, AND UNSAFE business practices. I had a VERY DANGEROUS situation occur at a hotel that I booked through this site and my review was not posted. I can't imagine how many other reviews by other guests have been censored or not posted in their attempts to artificially inflate the ratings and hide SAFETY and HEALTH issue at subpar and unsafe facilities. They also inflate the daily rates of hotels unnaturally higher than they are worth including DURING A PANDEMIC. Their "customer service" department is awful and IMPOSSIBLE to get on the phone or on their "chat" feature including during emergencies. Their "rewards" program is a rip-off as they regularly charge more than the hotel itself charges and when you include their booking fees by the time you reach 10 stays you have already overpaid for your "free" night and you have to wait far longer than they claim and is necessary for your nights to be credited to your account which is another flat out lie by this company.