Shocking service - have been dialing booking numbe...

Shocking service - have been dialing booking number for over an hour - no answer - called reception- left my number - no call back - sent email - no reply - finally got to speak to someone and they said If I want to book Russian tea ceremony u have to book 24 hours in advance - no where does it state that on ur website - lady said they are not fully booked but u have to book 24 hrs in advance - it would help if u state that... country is going into a recession and u eagerly turn customers away - clearly no economic crisis at hazendal