Visited the Cyprus embassy to get some papers sign...

Visited the Cyprus embassy to get some papers signed, walk down to the basement of the building and my first contact was the gentleman who was behind the counter .I showed the gentleman the papers that needed to be signed and he look at me with a blank stare and did not have a clue
what i was talking about.He was very rude and unapologetic towards myself.
I feel that any person who is representing the GREEK CYPRIOTS Embassy in London should have a good knowledge of some of the basic
requirement which the customers would ask for assistance when coming to the embassy .
This gentlemen needs to go on a customer care course as his behavior
was not what i expected and i left the embassy very unhappy.
I feel things must change because this embassy has got a lot of negative reviews.