Emma Kiely

Review of China World Hotel

I was expecting a lot more from my stay in Shangri...

I was expecting a lot more from my stay in Shangri-La, however, I was extremely disappointed.

I liked that our room was clean and very quiet. However, there was not an elevator directly to our room and no one had explained to us how exactly to get to our room, which was very confusing. And not what I expect from a hotel of your reputation. We did not have a bath, which we were expecting.

There was absolutely no information in our room about timings for Breakfast or the benefits we were entitled to having paid for the Horizon Club. We were not told anything about this which led to us not being able to use the facilities fully and missing the afternoon and evening times which would could have gone.

The staff were all very friendly and we enjoyed breakfast at the Horizon club.

I was extremely disappointed by the facilities in the pool. The hot tub was very dirty with hair and dirt lying on top.

I have stayed in Nuo Beijing and in the Rosewood and I felt that both of these hotels were far better in terms of facilities and experience.