The people that work here are so rude, minus the o...

The people that work here are so rude, minus the one older woman who gave us a tour. We spent about 30 minutes in a room with the kittens and became really attached to one of them. While filling out the adoption papers I told the two women at the front my bad luck with Dumb Friends League - I had adopted a kitten from there that turned out to be extremely fearful and after a week of doing everything my vet had suggested to help her, she was still terrified. I ended up bringing her back to the DFL in the hopes they could socialize her better than I could and give her a better home- and she judged me for bringing her back and said she worried I would bring a kitten back if they allowed me to adopt one.
What did they want me to do, keep her and allow her to be terrified for the rest of her life? Force her to live under my bed because she refused to come out? My situation was not ideal for her, and I did what I thought was best FOR HER. And RMFR denied me one of their kittens for that reason.
It's very unfortunate that if I had lied or kept my mouth shut, I would have a happy loveable kitten to care for. But because I tried to share my story that kitten has to stay in the shelter for who knows how long until they "approve" someone to adopt her.