Worst experience ever. Since the beach remains clo...

Worst experience ever. Since the beach remains closed and the mayority of the hotel facilities are closed, they are allowing the people to overcrowd in the pool, according to the hotel they are allow up to 400 person, yet the pool is very small. To use the pool people must queue for up to 30min, without any social distancing. Once in the pool, there is not enough seats so people have to seat on the floor and gardens besides the pool, without any mask because the hotel is allowing no mask wearing around the pool, also people are allow to eat and drink alcohol around the pool and children are allow to urinate on the grass as well, next to where to are sitting and less than a meter from the pool. Additionally the hotel is so overcrowded, that there is no social distancing on the buffet area, where tables are less than a meter close to each other, there are tables right next to the food area with people wearing no mask, and the staff doesn t have proper hair covering, also many packages doesn t have the breakfast included even though it says so on the website and it s extremely expensive. Due to the overcrowding of the hotel, the lifts are always full with more than 20 person as you must queue with no social distancing for 15min to get one, this bring strong healths concern. There have being open outdoors games at night, allowing crows around the BBQ, which is open fire. The rooms are dusty, under the bed and furniture is quite dirty, it causes us allergies, also no laundry line or rack available and there is a sign that there won t be changing the towel and linen daily. Complaining to the manager ended up pointless as she showed total disregard and caring saying we should have called the police because that s is how the hotel is plus she refused to identify herself or to offer a refund, instead she difamated us saying we didn t want to pay (fortunately we have the conversation recorded) . Save your money for better holidays, because even if the facilities were open, everything is old, painting is peeling, poor cleaning and the staff very uncaring.