Customer service is absent, I didnt even receive t...

Customer service is absent, I didnt even receive the product and i was turned off.
Had been asked by them to provide details of my car's head unit which i did.
Again asked for details via google docs, which i did.
No replies over the next few weeks so i decided to start chasing it up (christmas period understand that i wont get a reply for awhile)
Then i get an email asking for more info on my car which i provided.
Waiting and waiting i decided to yet again chase them up with no one responding to me.
I had enough and asked for a refund which suprisingly they responded straight away......
I asked them why they could not fulfill the order and they responded with "didnt reply to emails regarding the head unit". I then proceeded to reply with the attached emails showing i had responded several times....
Im still waiting on a reply