Cristian Petre

Review of Southgate Buick GMC

Bought a brand new car they "forgot" to tell us th...

Bought a brand new car they "forgot" to tell us that the $700 heated seats option only works for the backrest in the passenger seat and they wouldn't work from the car's controls but some flimsy buttons you can't see on the side of the seat. Very sketchy! Also dealer installed meant third party contracted so that delayed our purchase further - again something they forgot to mention.

Also every time we called or went there before even closing the sale they kept trying to pass the blame and responsibility of dealing with us from one person to the next. Like we were such an inconvenience to them - had to see about 5 different salesman and they were never ready for our appointments. Too bad my wife wanted the car so we bought it anyway but should have went to a different location.

They said I'll get a customer satisfaction survey by email which never came so they don't seem to care about people's opinion either.

Edit: months later and still no response from them...