Andrew Moore

Review of Boch Toyota

(July 2017) The previous dealer I worked with befo...

(July 2017) The previous dealer I worked with before this purchase was for our 2014 RAV4 3 years ago, and it was unpleasant to say the least. My experience this time, however, was quite different. The only things I care about when purchasing a vehicle are: Don't waste my time, don't try to play games when I ask questions, don't try to mislead me, and show a little enthusiasm (ie. You like selling cars, it's not just a way to get a pay check). It was quite refreshing when walking in the other day to get Denny Hoatson, who appeared to genuinely like working with customers. He quickly determined my experience level with cars and was able to keep up interesting conversation about the technical aspects of the vehicle I was testing. It did not feel fake or forced; Almost like I was talking to a buddy at work about the "cool new car that popped up in the news". He also had an "apprentice" watching him work, who was also friendly and seemed enthusiastic about selling cars (I'm sure he will do well at Boch). The BIGGEST plus, however, was that he got everything done quickly and kept me updated. I did not have to make a single call to get updates, and was able to take my car home the day after I took my test drive. Plates, inspection, and installation of accessories were done in a single day. Thanks for making such a large purchase so stress free.

****** UPDATE (Aug. 13 2017): Just got my car back to resolve a cosmetic warranty issue, and had another great experience, this time with the service department. Below is the review I posted for that experience.

I came in to the service department because the chrome trim around my gauge cluster and vents were bubbling on my 2014 Avalon. Carlos Rovira (Service Manager) noticed that I was only 50 miles away from my 36k mile warranty expiring, so made sure that the issue was recorded and the parts ordered immediately. He assigned Chris Gray for this task. Chris was friendly and took down my information. He put an order in for the parts right away and told me I would get a call when the parts arrived. A few days later, I got the call and was able to choose when to bring in the car. Upon arrival to the service department for the dropoff, I was helped right away and the whole dropoff took less than 10 minutes. I got a call a few hours later stating the car was done. I came back to pick up my car, and Chris personally made sure the car was out front and ready to go. The car was just how I left it, except I had nice new trim.

This is definitely a boring review, but that is how I prefer the experience to go. No drama, minimal time lost, and the issue resolved. Most importantly, the guys who helped me out were friendly and show interested in making things right for me. There is nothing worse than having to hunt people down who feel annoyed that you are there, and I was glad this wasn't the case.