Siddharth Deokar

Review of The Arches Apartments

This is an okay place to live if you are new in to...

This is an okay place to live if you are new in town and don't have time to search for good apartments and your workplace is in south bay area.

Pros:
- Convenient for workplace commute in the south bay
- Proximity to AMC and restaurants
- Quick and helpful maintenance staff

Cons
- Proximity to Levi's stadium has caused the rates to go up even though the apartment itself is nowhere near the quality that you end up paying for. You will get much better/newer apartments for the same cost elsewhere.
- The garbage bins are always overflowing.
- Kids running around making lot of noise and toys, garments left in the common areas.
- The leasing office staff is very rude and there is no sense of any customer service whatsoever. For example: If you go to talk to one of them; they don't offer you to sit, they will be constantly looking into their screens barely acknowledging your presence there.
- After you leave the apartment, they actually threaten you with letters and automated voice messages to pay any dues as if I am running away somewhere [you have my contact number and forwarding address. You just need one human being to pick up the phone and make a call]. This is how a resident is treated at equity.
- There is no transparency with their checkout process. They told me that they would have a pre checkout inspection and would let me know if I need to take care of anything. They did not provide me any such feedback after the inspection but made ridiculous charges after I left. First they did not return my security deposit and then they charge me for repainting the walls. According to their policy you cannot be present during inspection; so they get a free hand to claim whatever they want.