Maria jones

Review of First Coast No More Homeless P...

I'm not happy with the service today, we checked i...

I'm not happy with the service today, we checked in at 10:23 am, we only needed rabies vaccination and flea treatment for our 2 dogs, well after waiting for over and hour, I asked to see the manager, the front desk tech went into the back smiling at it was a joke then came out and said he will be right with you, the manager came out and spoke with me basically said I need to make and appointment next time I come in, he asked me what was I there for, I said rabies shots and flea treatment on 2 dogs. He then said I will check and see where their at in the back. He from the back at walked have way up to us and said they will be calling you soon into the back.

We get a call finally by a tech to be scene, she had committed that she expected me to be rude and obnoxious, I asked her who told her this, she wouldn't tell me who said it, the vet came in and took care of our animals and was nice to us.

We went to check out and had two free visits for our dogs from a previous incident that we waited 4 hour's for shots, the manager at first didn't want to take the coupons but after I made a complaint we were given them by the previous manager, he told the tech to charge us 5.00 dollars each because now each office visit cost 30.00 dollar's, their was question about my disability and at first weren't going to accept it.

After finally paying 73 dollars and change for the total office visit we left at 12:43.

WE REALIZE THAT EMERGENCIES TAKE PRECEDENCE OVER ALL OVER APPOINTMENTS OR WALK INS, THEIR WAS ONLY 1 WALK IN AHEAD OF US.

I KNOW THE OWNER IS GOING TO READ THIS AND REALLY NEEDS TO TRAIN THE FRONT DESK AREA BECAUSE, THEY SAID AFTER I ASKED THE SECOND TIME HOW MANY ARE STILL AHEAD OF US, SHE REPLIED, THEIRS NO WAY OF TELLING.