Update: this situation was brought to attention of...

Update: this situation was brought to attention of management and they ultimately came through and gave me a 1 time replacement. Very thankful for this!

Being a long time wearer of Birkenstocks I had grown accustomed to great quality, comfort, and craftsmanship... until now that is.

I have worn a pair of sandals intermittently for the past 6 months and the toe loop came right out of the sole. This seems like a major design malfunction.

While I am disappointed in the breakdown of the shoe, I am even more disappointed in the response from Birkenstock where they simply disregarded the issue and told me how to send off my sandals for repair.

Customer service and quality seem to be lacking greatly.