Staff have no idea what they are doing. Completely...

Staff have no idea what they are doing. Completely unorganised and unable to control people without screaming and threatening in a young girl's face for just standing there. The security let fans push to the front and the fans that waited in line got the abuse. Tried to explain to management that we were at the front and he threatened to remove us from the venue. I never felt so intimidated or confused. Worst venue I've ever been to in the world.