Horrible service. We had booked the Heritance Nego...

Horrible service. We had booked the Heritance Negombo for a short stay in the last week of April 2018.

We were continuously plagued by very poor service and terrible maintenance (see below), but this culminated in a serious security incident on the last night of the stay. The door to our room was left open, after the evening housekeeping service. We were out till around 10:30 pm, and on coming back, discovered that the door to our room was left open after the evening turndown service. On complaining to the desk, we got more of their usual uncooperative and ineffectual attitude. They refused to escalate to the management team and kept fobbing us off with ridiculous excuses and updates. I cannot imagine how they claim to be a premium property.

This was the crowning saga of an overall terrible stay. Every single day there were some problems: one room was to be changed as there was some plumbing issues (noxious smell in the room), one time the room key card reader stopped working (even the hotel s master key card wasn t able to open) and we were kept waiting for more than two hours.

Bottomline: Best avoided.