I stayed at this place in October 2016. My problem...

I stayed at this place in October 2016. My problems started on arrival. I made the reservation through the Booking and got there the receptionist said the value was not that. We talked, showed the reservation with the confirmation, the values agreed, we talked to the manager until 30 minutes later we were able to "close" the amount already "paid" (later I read several complaints saying that they do not respect the values already closed). The room was spacious but even requesting daily cleaning our towels were not always changed and the room was not clean. I left tickets and tips every day but no use. The tired night we had to ask for the towel changes at the front desk. Unfortunately in front of the hotel was happening a big work, which woke us up around 7 in the morning every day. To make matters worse, I did some shopping on the internet and the deliveries were made at the hotel. I received some boxes but one with more products was not delivered. Every day I asked at the front desk about this box and the answer was the same: It did not arrive. Even though I received email confirmation of delivery, showing to the receptionist they kept claiming they did not receive it. I complained to the place I bought. They sent a receipt with the name of the hotel person they received. Unfortunately when I received it I had already returned to Brazil. I sent an email to Devin (supervisor) who asked me for a fedex account to reship the forgotten, not actually delivered, purchases. I passed but it was never sent. In July we went to the hotel to personally request our box. Of course it was not there. I was informed that they threw the purchases in the garbage. I asked why it was not returned to the place I bought. That way I would get my money back. The answer was: IT IS HOTEL POLICY TO PLAY OUTSIDE AFTER 3 MONTHS OF RECEIPT. I leave it to the imagination of each reader where my purchases went ...