Twice we ve been unable to get help. They vaguely ...

Twice we ve been unable to get help. They vaguely point you in the right direction but are unwilling to help select the correct variety for your circumstances. Asked several employees both times and they were not with other customers, but still would not assist us. Simply horrid customer service.

As for the response from the owner, We have been there when it's not busy, maybe 3 cars in the whole lot and not had any better luck. There are ways to tell customers you're busy and will be with them when time allows without being rude, you should definitely train your employees in this manner as they are not currently practicing this technique.