Bought a brand new 3-series here, took the car bac...

Bought a brand new 3-series here, took the car back for my first service and ask them to help me with setting up the key card that cones with the car, the lady when to find someone and after 25-30min she came back and said they don't have anyone who can help me set that up right now!
Then i went to leave, a salesman had parcked a car in front of mine and i was blocked, it took them about 20min to go find the key to that car while i was just waiting there. Terrible customer service!!