Stephanie Estrada

Review of Kerry Toyota, KIA & Subaru

We decided to leave a deposit down on a vehicle if...

We decided to leave a deposit down on a vehicle if $1157, we were expecting a check for a large amount within a week or so. The agreement was that we would endorse the check over to the dealership once it arrived in exchange for the vehicle. When we received the check, it was for a larger amount than we thought. I contacted the dealership to tell them if this and asked how long it would take for them to refund us the difference. I was told over the phone that it could be up to three weeks or more. This was not acceptable so we deposited the check into our bank account. We went in person to discuss this with the finance department. The sakes guy went to get them but it was not the finance manager. It was someone else who immediately began to insult and berate us for not having brought the check to them. Again no explained the reason but was told that that was not the arrangements made. My husband told this person that if they needed to and had another buyer for that vehicle that was fine just to refund us the deposit. My husband was not happy with the way we had been spoken to and no longer wanted to do business with them. The man then said no just wait and went to go talk it over with someone and upon returning he said that they would wait on us. However, my husband had already been humiliated by the way 5his person had spoke to us initially and his mind was made up. We sent them an email telling them we no longer wanted the vehicle and the reason why and asked they return our deposit. They responded by asking that we go discuss with them what had happened but my husband said to answer back no and request again for our $1157. We have no longer heard from them and they still have our money. We purchased another vehicle at another dealership, paid it in cash. It's been almost 2 months. Apparently they have every intention of keeping our money.