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Scott Baxter

3 years ago

Have been dealing with them recently to re-mortgag...

Have been dealing with them recently to re-mortgage, send out way too many individual letters, do not make it clear what you need to do and although in our case we have sent docs recorded delivery they claim not to receive them (for the 3rd time), which is worrying considering the personal nature of the documentation sent. I would strongly advise them moving to a DocU sign method or a portal method where you can complete the process online and not spend fortunes on sending everything in the post time and time again.

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