I brought my truck in for a leak at Legacy Ford in...

I brought my truck in for a leak at Legacy Ford in Rosenberg, TX. My service rep was very helpful in taking my truck in for service. I got a call a few days later from Legacy Ford saying my truck had a water pump leak and needed to be replaced. I spent +$1100 on a new water pump. I picked up my truck and took it home. A few days later, I noticed the same area was leaking and it was actually worse than before I brought it in for the fix. I took my truck back to get fixed again. It was on a Saturday and I mentioned that I needed a rental car because I had to go into work on Sunday. I was told that Enterprise is closed on the weekend and there were no cars available. I asked for a loaner car and was told that there were no loaner cars available. I asked to speak to a manager and after 30 minutes of waiting was told that there was in fact a loaner car available. Three days later I was told that there were some parts that needed to be put on to the pump and that the leak would finally be fixed. My service rep was extremely helpful and pleasant to work with during this process and I don't think any of this was his fault.

After my experience, I have two problems with Legacy Ford. My first problem was the rental/loaner car. After bringing my truck back for a leak that should have been fixed the first time, I needed a ride and was told you didn't have a loaner when in fact you did. My second problem is that the leak was not fixed the first time around and I had to bring the truck back for repair on the same leak. Let me reiterate, I do not have a problem with my service rep, but I do have a problem with management and with the mechanic that should have noticed the problem the first time. I understand people make mistakes and overlook so I'll let the service issue slide despite it being very inconvenient. I still have a problem, though, with management.

This is the same dealership that I had a major issue with back in 2016 when I was looking to purchase a truck. I had an appointment to test drive a truck. When I showed up for my appointment on time to test drive, I was told that a "family friend" of the manager had showed up and was out test driving the same truck that I had an appointment to test drive!!! I ended up buying the truck from Katy Auto-nation Ford after that experience.

Bottom line - I have had a bad history with Legacy Ford. It's a shame because you guys are right in my backyard which makes it very convenient, but I just can't trust your service.