Nicholas Gangloff

Review of Grand Hyatt San Antonio / Hyat...

I've been to every Hyatt except the Grand Hyatt, a...

I've been to every Hyatt except the Grand Hyatt, and I am a loyal member to the Hyatt brand...but this Hyatt really didn't have anything "Grand"about it at all.

No breakfast, which I guess I could of looked up, but I just assumed that a Grand Hyatt would have some type of food.

When I tried to get my complimentary water bottle, I felt the front desk was a little rude when they told me to get it from the bedroom. They still gave it to me, but they seemed annoyed I asked.

All in all...Hyatt Place and Hyatt house staff just seems more friendly. I would rather have friendly service over a fancy lobby.