Michelle Velasquez

Review of GoWireless, Inc.

If I could give this company zero stars, I would. ...

If I could give this company zero stars, I would. I have been going back and forth with Go wireless for about a year now. Last March I brought in two iPhone 7s that I was told I would be able to swap for the 7 plusses. I continued to get charged for the 2 phones I traded in while now paying on these 7 plusses. I am livid. It has been over a year of battling with this stupid company on either getting a credit on my account for the phones that I have been paying on or at least getting the phones back. According to Verizon wireless the phones have not been sold to anyone else or are being used by anyone else. unfortunately if I refuse to pay for the stupid phones, my cell service will be disconnected. I have been a Verizon wireless customer for over 12 years and they are about to lose a valued customer over this company. I was told to reach out to the regional manager, I did and he stated I would get a credit for the 2 phones. That was back in January and nothing has been done. I keep calling him and messaging him and he now ignores my calls/messages. I went onto the go wireless facebook page and told them what was going on. I received 2 messages saying they would look into it, I have sent multiple follow up messages and received no information.