Bernadette Vargas

Review of Montage Deer Valley

From start to finish we had the best experience he...

From start to finish we had the best experience here! The Montage Deer Valley s staff created a (covid-safe) wonderful environment where our expectations were not just met but anticipated.
What started as impromptu stop on our roadtrip ended up being the highlight of our entire trip and I already want to go back!
The property is breathtaking and has so much to offer even during covid and because of the staff s attention to detail and housekeeping s attention to cleanliness we felt very safe during our stay.
We were welcomed by a big smile (Deja) who personally escorted us to our suite (mask on and appropriately distanced from us) and gave us all the tidbits that made our stay more comfortable and relaxing. When reserving our room I mentioned I'm a big coffee drinker so they left a coffee pot in my room and brought me up fresh cream and kept my coffee supply replenished.

We were able to take advantage of all the hotel had to offer hiking/biking, tetherball, pool, jacuzzi, games, s mores!!!! by the fire!, chocolate melt in your mouth bonbons, and so much more. While doing all of that the staff in every department were so attentive, safely distanced and made us so comfortable by being actually present and aware of our needs. For example the morning pool service gentleman not only brought us our yummy drinks and delicious meal, he also shared some good insight on the local must see places and then wrote down the places I was questioning him about.

We were even able to borrow a gorgeous Cadillac to explore the surrounding city and were greeted and assisted by Chad and Cord (great guys) who both made it easy for us to go and come. I appreciated the extra attention like when I was eating s mores (oh happy day) by the fire and a lovely woman brought me a warm blanket because she noticed I was shivering.

Unfortunately I left behind all of the boxes of yummy bonbons I purchased for gifts including my favorite Veuve Clicquot flavored ones! I called to rescue my bonbons and it was too late but Ryan the director was so gracious that he replaced and shipped them to my home! Great service!!! So when you do stay here don t forget your bonbons when you leave! Much gratitude to all the staff that made my stay here unforgettable.