This relates to the set-up, only. I signed up to a...

This relates to the set-up, only. I signed up to an account on 16th August. The router turned up a few days later and I was told the service ought to be up and running by 30th or 31st August and that I would receive an email to confirm. When I had heard nothing by 2nd September I looked at my account online. This informed me that my order was still being processed. This remained the case until today, 6th September, at which point I decided to phone. After being on hold for 20 minutes I was told that my order had been cancelled by my previous supplier (which, apparently, they are allowed to do). I wasn't warned about this possibility because they said their sales team aren't aware of the problem (maybe they ought to be told?). But the thing that irritated me was that PlusNet didn't tell me that this had happened. Presumably, if I hadn't phoned, nothing would have ever happened. I would have been waiting for evermore.

PlusNet asked if I wanted to replace the order. I agreed, with misgivings, as I couldn't face going through the whole process again with another provider (I only had to say, 'yes' to effect this process). I now have a text which tells me that I ought to have my line up and running on 21st September - over 5 weeks after I first placed my order. And, of course, my 'previous supplier' (which is BT - the parent company of PlusNet!) might just choose to cancel my order again. And if they do, I presume that I will not be told. So I suppose I will just have to keep on phoning to keep tabs on what is, or isn't, happening.

My hope is that the efficiency of service that PlusNet provide, once the system is up and running, will be infinitely more impressive than the process of getting it set up in the first place. If this hope is disappointed, I will be looking for yet another provider, if I can muster the time and energy to do so.