To all the lightspeed Customers,

To all the lightspeed Customers,
I have been using Lightspeed since 2015 and I was the fist one to introduce lightspeed in Montreal for the dine-in restaurant. We started from 1.0 version of the lightspeed. I was very happy with their service,support and new initiative. I have used lightspeed for my three locations without checking any price. We opened the fourth location and contacted our Account Management Executive- Sophie Duchesne. She did not sales properly and messed up so many things. We had contacted well in advance and planned our opening date. She sent only hardwares well in advance and trying to charge us for the software part without even opening the branch. She was very keen to get the business not to fulfil customer needs. She went for the vacation with out sending lightspeed server along with hardware and they did not communicate to us she missed out lightspeed server when they send other hardwares. We came to know once opened the box by the installer- Jean-Louis, Lightspeed installation partner. He installed and set up everything without lightspeed. We could not operate the business even though business started because of lightspeed was missing. We had to wait two weeks to get the lightspeed and we lost two weeks business because Account Manager careless. We complaint to the our customer service manager-Ahmed Rachedi. We did not understand business impact and lost of revenue. He was keep insisting to us we will reimburse one month lightspeed license cost fee. He did not convince and satisfy customer problem and let us to cancel the lightspeed . He is talking about the contract and did not realize real time problem and cause of the problem. Being loyal customers for the last 5 years, I would like to cancel lightspeed service from all my locations(four locations so far) and discussing with lawyer to take legal action again lightspeed. New team of lightspeed don't value customers. Lightspeed will go down if they continue the service like this. Hopefully management will fix the issue and resolve the customer satisfaction issues.