Mary Moo

Review of Renewal by Andersen of Seattle

We hired Renewal by Andersen to replace two window...

We hired Renewal by Andersen to replace two windows, and cut a new set of windows into a wall. The windows are beautiful, and the installers did an excellent job. I would have given them a 5-star rating except for the operations-side. We met with a salesman on 2/8 and signed all the paperwork. Four days later the technical specialist came out, measured for the windows, and explained that we needed to cut the power before our installation set for March 12th. We had an electrician come out and cut the power at the end of February. On March 11th the Project Manager called to let us know that we would not be getting windows the next day because nobody had checked on the time needed to acquire a permit for our area. By the time the permit came through, COVID-19 restrictions were in place. This seems like a a major fail on someone's part. One call to the county permit office would have changed the game. Once restrictions were lifted (almost 2 months after our scheduled date), the installers came out and installed the windows. They did a great job, and they left the place clean! Shout out to Josh & Kevin. Unfortunately, there was a defect in one of the screens, missing hardware on one of the windows, the wrong hardware on one of the windows, and the wrong size frame (as agreed upon with the technician) for the windows. These are small things to some people, but it took away from the experience for us.