Big mistake to stay at this hotel. The hotel was a...

Big mistake to stay at this hotel. The hotel was a disappointment. The room and restaurant were nice. Unfortunately the room service an reception was utterly disappointing and at times offensive and disrespectful. After leaving at 11am to go around the town, we came back to quickly change to go for a romantic diner. To our surprise, the room was still unmade and the hotel staff blamed it on us saying we left a tag on the door for no room service. We had no tag in the room because we had given it to our nephew, therefore the staff was lying. After calling 4 times to talk to the front desk and getting no one on the line, my husband went downstairs to the lobby desk were the woman there was beyond rude and told us to leave and go to the ritz if that was the level of service we are acostumed to. My husbad was beyond surprised, offended and insulted; he had explained that he is traveling with a pregnant wife (7months) and a 2 year old and came to a dirty room at 6pm in the evening. Asking for a clean room should be embarassing for the hotel but instead of receiving an apology for the dirty room, she sent him to the ritz in a condesending voice!