Mirsad Jahovic

Review of Mercedes-Benz of Pompano a AN ...

My son had his vehicle towed here because we were ...

My son had his vehicle towed here because we were told they were one of the best service departments for mercedes in south florida but we were lied to. My sons 2007 S550 was diagnosed and towed early october and told that he needed an alternator replaced. The part was on back order it could be 2 weeks or 2 months and we understood that its an older vehicle and parts can become scarce to find. Well december rolls around and still no alternator and NO CAR. They wouldnt even give out a loaner so my son had to uber/ask friends for rides to work. My son had to be in Chicago mid december so we had the vehicle shipped there and had the vehicle diagnosed at another certified mercedes dealership. Their diagnosis was that the alternator was unplugged and they had vehicle up and running the same day. My son had spoken with the service advisors and he sent proof of the diagnosis saying the alternator was unplugged and that pompano mercedes was WRONG with their diagnosis. No one will return mine or my sons calls which is very unprofessional. He had to pay for the diagnostic fee which isnt peanuts and we dont mind paying for a diagnosis if its CORRECT. We just want our MONEY back!