B Montoya

Review of Avi Resort

We arrived to our room and the bathroom was filthy...

We arrived to our room and the bathroom was filthy. Mildew and mold on shower curtain, hair all over shower. It was as if they hadn't wiped our shower out in days. The towel rack in the shower was coming out of fixture and it was molded. Stained pillow cases...pillows that look like they belong as decorations on a couch. The toilet had stains on the side. The doors and walls are covered in filth and stains. They have not dusted in months. We called front desk and they sent housekeeping to clean restroom. The gentleman did a great job in the restroom...too bad it wasn't and isn't done correctly all the time. Only one ice machine on the 3rd floor works...none of the others on the 1st, 2nd or 4th floors work. Carpets through out casino and hotel are filthy. Just very disappointed with cleanliness especially for $200 a night!!