Adri R Sandi Review of Grand Mercure Maha Cipta Jakar...
Being an Accor Plus member, for over 2 years, Gold...
Being an Accor Plus member, for over 2 years, Gold and in a way to Platinum
First time ever
Checking out, and your staff Adnan, told me to wait,while he is coordinating with HK team, to check the room,
So he thinks, I might stole something from the room ?? Wow, that's the weirdest thing to do to pleased a loyal member
And I super believe, this is not your fix standard, as i saw many peoples during noon, checking out, they're just leave the key and go
Waiting 5 minutes, nothing happened, he doesn't call me or approach me, so I go back to him again, and then he said it again, will do the cross check again with HK, ???
Less than a minute, he says ok, I can leave
Wow , I met wrong person to end up my holiday
Supposed to be good, but he totally ruined it
Don't put trust on loyal member, while somehow I know, I can put that room key at designated drop box, next to him
Very very stupid
Just don't accept his reason of , in case I leave my belongings unattended, big no, I trus Accor, their lost and found Dept works well!!
And one most annoying thing is, I tried to talk to Catharina all about this, she just read my chat, and said nothing!!
This is a unbelievable act from your GRO
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